# ITS ME

- URL: https://numo.ai/community/rshce0x/its-me
- Language: en
- Author: @Auggie! 🏳️‍⚧️
- Posted: 2025-12-14T18:17:59.126Z
- Tag: story
- Comments: 6
- Likes: 5

So, basically Numo logged me out of my other account and I couldn’t log back in! I lost my streak and all that and I’m really sad but it’s fine

## Comments (3)

### @Ramik — 2025-12-17T13:01:20.493Z

Hi Auggie! 👋  
This is Ramil, a developer from Numo.

What I did:  
• Sent a password reset email to sma\*\*\*\*to88@\*\*\*com  
• You can also try logging in with the Google button

What to do next:  
• Check your email  
• Try logging into your old account

If something doesn’t work:  
• Open the app  
• Go to Me → Settings (top of screen) → Help → Contact us  
• Write to support — we’ll help 👍

#### @Auggie! 🏳️‍⚧️ — 2025-12-18T09:19:07.488Z

I can’t find an email anywhere 😕

#### @Auggie! 🏳️‍⚧️ — 2025-12-17T13:02:39.084Z

Ok thank you!

### @Julia from Numo — 2025-12-14T22:31:15.364Z

Hi! Tomorrow we will help you log back into your account and get everything back.   
Just give me a bit of time, cos it’s night in my place 🤝🍓🫶🥱

#### @Auggie! 🏳️‍⚧️ — 2025-12-14T22:31:41.153Z

Thank you!

### @Auggie! 🏳️‍⚧️ — 2025-12-14T20:55:23.285Z

AND Julia if you can can you help me at least get my streak and my tribe superstar and my levels back? I was on level 20 something (something in higher 20’s) and today is my 87 day streak! And I know I had a tribe superstar before!

*1 like*

#### @Julia from Numo — 2025-12-22T15:26:36.319Z

Hi! We upgraded your new account with level, streak, and tribe superstar

*1 like*

#### @Auggie! 🏳️‍⚧️ — 2025-12-22T20:33:51.006Z

Thank you so much!