Numo Logo
NUMO СДВГ
Аватар Puce Desbois
Puce Desbois
1
3 роки тому

Impossible to cancel? "contact us" button doesn't work

Hi, I want to cancel my subscription before the end of the free trial and there is no button on the app for canceling subscription, and the "contact us" button doesn't work!!!! Please help me


6 коментарів
3

Дописи та коментарі тут діляться особистим досвідом — це не медична порада. Щодо питань лікування звернися до лікаря.


Аватар Julia from Numo
Julia from Numo
28
3 роки тому

Hey! Sorry for that, we will cancel it manually for you while fixing the bug. What email did you use to activate the subscription?


Аватар Puce Desbois
Puce Desbois
1
3 роки тому

Ok, there is an update to do on the app and the subscription button appears


Аватар Puce Desbois
Puce Desbois
1
3 роки тому

Thanks for your answers, unfortunately on "settings" page there is no "subscription". I'm on android. No subscription entered on my playstore... I assume that means I have to pay after the free trial for being able to cancel? Then the free trial is not really a free trial... 😔


Аватар adhdartist2023
adhdartist2023
21
3 роки тому

You can also cancel if you have an iPhone in settings just click on your picture at the top and then subscriptions and you can cancel subscriptions right from there.


Аватар samuraimuffins
samuraimuffins
1
3 роки тому

i have the same problem. it also isn’t showing up in my subscriptions on the apple store … i have no option to edit subscriptions in the settings either. if you figure it out def let us know because. l the contact buttons error out for me…


Аватар Unknown
Unknown
1
3 роки тому

On home page go to top right for settings, choose subscription then cancel


Додати коментар